Support and FAQs

Get the best from our service.

Setting up an account

Creating your free SubCruncher account couldn't be easier:

  • One quick sign-up: enter your name and law firm details - no lengthy onboarding needed
  • Can't find your law firm? Contact support and we'll add it for you - no barriers to joining
  • Only pay to download: unlimited tries before committing; payment is only needed to download conversions
  • Fast, safe payment: pay securely via Stripe - SubCruncher never stores your payment information
  • Multiple users, one firm: link accounts to share conversion credits and directory support with your team throughout the year
  • Any further questions? Drop us a line, we'd love to chat

Do you provide editorial support?

Yes – our directories experts are all ex-researchers with over 20 years' experience in the market. We edit and review submissions to help get them into the best shape for rankings success.

Our editorial services include:

  • Option 1 - Submission edit and review: We review and edit your draft, making changes and highlighting areas to be strengthened. Free submission conversion included.
  • Option 2 - Submission strategy and review: Option 1 + an advance scoping call to advise and agree on timings, strategy, messaging and content. Free submission conversion included.
  • Reductions available for Pro Package users

Can you convert all submissions?

SubCruncher currently converts between the Chambers and Legal 500 solicitor submission templates.

We will soon expand this to include Bar submissions, as well as submissions for other legal directories and rankings.

What if I'm not happy with the conversion?

There is no obligation to pay for a download of the converted submission.

In fact, we want you to try before you buy.

Our quick view window allows all users to check every page of the converted submission. Credits are only taken at the point of download.

We believe you will be happy with the quality of the conversion and the hours of work saved. If for some reason you aren't, simply move on by pressing ‘Restart'.

If something doesn't meet the standard you expect, we welcome all feedback as a chance to improve.

You can contact us on: info@subcruncher.com

What if the conversion doesn't work?

Occasionally, users might mistakenly make changes to the submission formatting that confuse the converter.

The converter is designed to identify these mistakes, enabling users to fix the problem.

If problems persist, please contact us on the email below and we will fix it for you. info@subcruncher.com